From the first phone call
to the handover of your roof.
Our own crew, the founder on the roof, and every step in writing. Here is what happens, in what order, and what we do not promise.
Who is on your roof
Our own crew, not unknown subcontractors.
Roof Energy has its own crew. Its members are formally employed and registered with Greek social security (e-EFKA). The founder is a builder and works on the roof, with the crew. On the critical points, such as the timber cuts, the terminations and the finishes, the final word is his.
We do not sell the job and then hand it to whoever is free that week. The people who gave you the price are the people on the roof.
Why it matters to you: if something goes wrong, you know who built it. The person who measured is there when each layer is closed.
What we do: tiled roofs, flat-roof waterproofing and insulation, timber pergolas and timber maintenance.
What we do not do: We do not do external wall insulation with polystyrene boards. We do not install solar panels; we check and build the roof they will sit on.
Three ways to start
You choose, depending on what you need.
1. You know what you want done. You call us and send 3–5 photos. We give you a price range from our calculator. If the range suits you, we come, measure and send you a written quotation. There is no charge for a quotation for works.
2. You want to know why water is coming in. That is a roof inspection with a written report, and it is paid: from €434 including 24% VAT in Attica. The report is delivered within 10 working days of the inspection. If you commission works on the same building within six months, we deduct 10% of their value. The deduction can reach the whole report fee.
3. We built the roof. If something worries you, call us. There is no charge for a first look.
Not sure which applies to you? Tell us on the phone what you see. We tell you which route fits, and you choose.
From the phone call to the handover
Eight steps, in the order they happen.
- Call and photos. A few minutes: what you want, where it is, roughly how many m².
- Price range. Immediately, on the Prices page. You see it yourself, or we send it to you.
- Measuring on the roof. We come, measure and look at what photos do not show: the frame, the slab, the drainage, the access. We set the day together.
- Written quotation. It states the total price, the materials layer by layer, what is not included and how long it is valid. This price is locked. If you hold another quotation, compare the lines, not only the total (what to ask).
- Contract. It states the scope, the price, the payments and the warranty. We sign it before we start.
- Crew days. The days in the calculator are a basis for the price, not a promise of time. Rain and wind can move days.
- Photo record. Every layer is photographed before it is covered. Every layer is checked by the founder before it is closed; anything that does not pass is redone at our cost, before you see it.
- Handover and warranty. You receive the record, maintenance instructions and a clean site. 5-year written warranty (terms in the contract). The record stays yours: show it to anyone who works on the roof later.
When we find something unexpected
We stop, we show you, we ask.
Sometimes we open up and find something that could not be seen. For example rotten timber, a cracked slab or an old layer that no longer bonds.
Then we stop at that point. We send you a photo and a written price for the repair.
We continue only with your written approval. No amount is added without it.
If you do not approve, we tell you in writing what that means for the roof.
The same applies if you change your mind halfway through: first a new written price, then we continue.
Payments
Whatever you pay is written down first.
Inspection with a written report: 50% when the date is confirmed and 50% on delivery, by bank transfer. The report is released on full payment.
Works: when and how you pay is written in the contract, before we start.
Our prices are shown including VAT first, so you see the amount you will actually pay.
Anything added after signing needs your written approval, as described above.
What we do not promise
Better that you know now.
We do not promise a final price over the phone or from photos. Online we give an indicative range per m², on the Prices page; the price that binds us is written, after the site inspection.
We do not promise a date before we have measured. We do not promise to be the cheapest.
We do not take on work with an unclear scope, or with materials we cannot stand behind. If a change to the layers would weaken the solution, we say so before we agree.
We do not promise that a roof will never need care. That is why you receive maintenance instructions at handover.
What we guarantee in writing
5-year written warranty (terms in the contract), extendable through our maintenance programme. This warranty does not affect your statutory rights.
What it covers and on which terms is written in your quotation.
We start with a phone call and photos.
Tell us where the building is and what you have noticed.
Contact us